Terms & Conditions

These Terms govern your relationship with the operator of luckyelfz.com. By accessing, registering, or using the services offered on luckyelfz.com, you agree to comply with these Terms and all associated legal obligations. Effective date: 10 June 2025.

Definitions

Operator: The entity operating the website luckyelfz.com, identified as Hollycorn N.V., registered at Kaya Richard J. Beaujon Z/N, Curaçao, with e-gaming license number 144359 (valid until 31 December 2025), issued by Antillephone N.V./Curaçao Gaming Control Board.
User: Any individual who accesses or uses luckyelfz.com, regardless of registration status.
Player: A User who has completed the account registration on luckyelfz.com and participates in gambling activities.
Bet: An amount wagered by a Player on any game, event, or outcome offered on luckyelfz.com.
Bonus: Promotional funds or credits granted by luckyelfz.com, subject to specific eligibility, activation, and wagering requirements.
Wager: The act of risking funds, including Bonuses, on a game or event available on luckyelfz.com.
KYC (Know Your Customer): The mandatory process of verifying User identity in accordance with anti-money laundering (AML) and responsible gaming obligations.
AU Laws: All applicable laws and regulations of the Commonwealth of Australia governing interactive gambling and consumer protection.

Account Registration

Eligibility & Age Restrictions

Minimum Age Requirement: Only individuals who are 18 years of age or older may register and participate as Players on luckyelfz.com. The Operator reserves the right to request proof of age and may suspend or terminate accounts if age requirements are not met, in accordance with AU law.

Registration Process

Creating an Account: Users must complete the online registration form, providing accurate personal information, including full legal name, date of birth, current residential address in Australia, and a valid email address.
Email Verification: Users must verify their account via email confirmation sent to the registered address before access to gambling services is granted.
KYC Documentation: Users are required to submit KYC documents to verify identity, age, and address. Acceptable documents include government-issued photo ID and recent utility bills or bank statements, subject to Operator approval.

User Obligations

Accuracy of Data: Players must ensure that all registration and profile information is complete, true, and up to date. Submitting false or misleading information constitutes a breach of these Terms and may result in account suspension or closure.
Account Security: Players are responsible for maintaining the confidentiality of their credentials. Any unauthorised use must be reported to customer support ([email protected]).
One Account Policy: Each User is permitted to open only one account per person, household, or device. Multiple accounts may be closed and winnings voided.

Regional Compliance Note: Account creation processes and KYC policies are structured to comply with Australia's Interactive Gambling Act and anti-money laundering frameworks.

Betting & Gameplay Rules

Bet Placement & Types

Placing Bets: Players may place bets using available funds in accordance with specified minimum and maximum bet amounts for each game or event as displayed on luckyelfz.com. Only bets confirmed by the Operator's systems are valid.
Bet Types: The website offers a range of gaming options, including slots, table games, and live casino. Each game may have specific betting limits and rules detailed within its information section.

Bet Cancellations & Modifications

Cancellation Policy: Once a bet is placed and accepted, it cannot be altered or withdrawn unless explicitly permitted by the rules of a specific game or in the event of technical failure, as determined by the Operator's systems.
Void Bets: In cases of system malfunction or other force majeure, affected bets may be declared void and original stakes refunded at the Operator's discretion.

Conduct Rules

User Conduct: Players must act respectfully in all chat rooms and live casino interactions. Insulting, abusive, discriminatory, or fraudulent behaviour is strictly prohibited.
Fraud Prevention: Any suspected fraud, game manipulation, or prohibited behaviour will lead to immediate suspension, withholding of winnings, and possible notification of relevant AU authorities.

Regional Compliance Note: All betting, conduct, and dispute policies are designed in line with Australian consumer and gambling regulations.

Bonus Terms

Activation & Wagering Requirements

Eligibility: Bonuses are available exclusively to registered Players with verified AU addresses who have satisfied KYC conditions.
Activation Process: Players must opt-in for specific bonuses via the account panel or as detailed in promotional communications on luckyelfz.com.
Wagering Requirement: Bonuses are subject to wagering requirements, typically 35x the bonus amount, unless otherwise specified. Wagering must be completed within 30 days of bonus activation and no later than 31 December 2025. Failure to meet requirements within the timeframe will result in the removal of unclaimed bonus funds and related winnings.

Prohibited Actions & Games

Bonus Abuse: Attempts to circumvent wagering requirements, exploit game loopholes, or engage in irregular play patterns may result in bonus forfeiture and account action.
Game Restrictions: Certain games may be excluded from bonus wagering contributions. Refer to bonus-specific terms for exclusions.

Promotion Combinations

Non-Cumulative Bonuses: Players may only participate in one bonus promotion at a time, unless explicitly stated. Combining multiple bonuses or promotions is prohibited.

Legal Obligation: All bonus terms are subject to regulatory oversight; any breach will be addressed in compliance with AU gambling standards.

Payments & Withdrawals

Deposit & Withdrawal Methods

Accepted Methods: Players may deposit and withdraw funds via credit/debit cards, e-wallets, and approved cryptocurrencies. Specific method availability may vary for Australia. Payment processing is managed by Libergos Limited (Cyprus) and other approved partners.

Limits, Fees & Processing Times

Deposit & Withdrawal Limits: Minimum deposit is AUD 20, minimum withdrawal is AUD 40 per transaction. Daily, weekly, and monthly maximums may apply in accordance with responsible gaming obligations.
Processing Times: Deposits are typically instant; withdrawals are subject to verification and processed within 1-3 business days, unless extended by compliance checks.
Fees: luckyelfz.com does not charge internal processing fees, but financial providers may impose their own fees or currency conversion charges. The Operator is not responsible for such third-party fees.

Refunds & Return of Funds

Refund Policy: Deposits and wagers are generally non-refundable except in cases of technical errors, cancelled or void bets, or regulatory directive. Withdrawals require successful KYC verification.
Bonus Refunds: Unused bonuses may be removed upon withdrawal request, or if bonus conditions are not met by 31 December 2025.

Regional Compliance Note: All transactions are managed in line with Australian AML and payment regulations.

Limitation of Liability

Operator Obligations & Disclaimers

Fairness & Accuracy: The Operator ensures that all games on luckyelfz.com function fairly, with random number generators and outcomes certified by the licensor (Curaçao Gaming Control Board).
Data & Results Accuracy: While reasonable efforts are made to display accurate account balances and results, technical errors, interruptions, or network failures may occur, beyond the Operator's control.

Exclusions & Compensation

Technical Failures: The Operator is not liable for loss or damages resulting from server downtime, telecommunications failures, or unauthorised access.
Maximum Compensation: In all circumstances, the Operator's total liability to any Player is limited to the amount of the relevant bet or wager placed on luckyelfz.com.
No Indirect Damages: The Operator excludes liability for any indirect, consequential, or punitive damages, except as expressly required by AU consumer law.

Legal Protective Clause: Nothing in this section limits rights that cannot be waived under applicable Australian law.

Intellectual Property Rights

Content & Software Ownership: All website content, graphics, programming, and underlying software on luckyelfz.com are the exclusive property of Hollycorn N.V. and its licensors. All rights reserved.
Prohibited Uses: Copying, reproducing, distributing, or reverse-engineering any part of the platform or content without express written permission is strictly forbidden.
Trademark Notice: "luckyelf" and related marks are registered or unregistered trademarks of Hollycorn N.V. used exclusively in connection with luckyelfz.com.

Privacy & Data Protection

Personal information submitted to or collected by luckyelfz.com is processed in accordance with the website's Privacy Policy and applicable Australian data protection laws.
By registering or using luckyelfz.com, you consent to these data processing terms. Key data includes registration details, KYC documents, and transactional records.
For all data-related rights or concerns, contact: [email protected].

Changes to Terms

Notification Procedure: luckyelfz.com may update these Terms at any time to reflect legal, regulatory, or operational requirements. Changes will be communicated via email, account notifications, or on-site banners.
User Rights: If you do not accept revised Terms, you must discontinue use of luckyelfz.com and may request closure of your account with withdrawal of available funds, subject to verification and applicable rules.

Effective Date: All updates will clearly state their effective date and will not apply retroactively.

Termination & Suspension

Grounds for Suspension or Closure

User Breach: Accounts may be suspended or closed for breaches of these Terms, submission of false information, fraudulent activity, underage gambling, or upon request of regulatory authorities.
Voluntary Closure: Players may request account closure at any time by contacting [email protected].

Procedure & Consequences

Notice: The Operator will notify Users by email of any suspension or closure, stating the reason and, where appropriate, steps for reinstatement or withdrawal of funds.
Refund of Funds: On closure (other than for fraud or legal breach), the balance of available funds will be returned, subject to KYC and transaction verification.
Regulatory Reporting: Suspicious or unlawful activity may be reported to relevant AU authorities pursuant to legal obligations.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by and construed in accordance with the laws of Curaçao and all mandatory consumer protection laws of Australia. To the extent of any conflict, Australian law prevails for Australian Users.
Dispute Resolution: Users agree to seek resolution of any disputes or claims through negotiation with luckyelfz.com support in the first instance. If unresolved, disputes are subject to final and binding arbitration under Curaçao rules, except that Australian Users retain the right to pursue claims in Australian courts where required by law.

Jurisdiction Note: Nothing restricts rights under the Australian Consumer Law to access appropriate legal remedies in Australia.

Contact Information

Customer Support: [email protected]
General Inquiries: [email protected]
Official Website: https://luckyelfz.com
Registered Address (Legal Correspondence): Kaya Richard J. Beaujon Z/N, Curaçao
Parent Company: Hollycorn N.V. (Founded 2022)
Payment Processing Entity: Libergos Limited (Cyprus)

For any unresolved legal or data protection issues, write to the registered address above or email the relevant department.